Sena launches motorcycle industry's first lifetime warranty for intercoms
The communications giant is offering lifetime cover on its main headset units, starting with the new 60S EVO.
Sena has announced what it claims is the motorcycle industry's first Limited Lifetime Warranty programme for motorcycle communication systems, offering long-term cover on its intercom headsets in a move that could raise the bar for the sector.
The new warranty applies to defects in materials and workmanship on the main headset unit for the lifetime of the product, while associated components receive shorter coverage periods. Batteries are covered for five years from the date of purchase, provided their capacity falls below 50 per cent during that period, while clamp kits also receive five years of protection.
The first product to benefit from the scheme is Sena's recently launched 60S EVO intercom, which arrived in Europe in May carrying a €429 price tag. Sena says additional intercom models will be added to the programme in the future.
For riders, the announcement addresses one of the perennial concerns surrounding motorcycle communications kit. While premium intercoms have become increasingly sophisticated, with mesh networking, voice control and smartphone integration now commonplace, long-term durability has often been harder to judge, particularly given the harsh conditions many units are exposed to on a daily basis.
Sena clearly believes its latest products are up to the challenge, with Dr Lee, Senior Vice President of Product at Sena, saying.
"We engineer our communication systems to withstand the most demanding environments, and this new warranty reflects our absolute confidence in that durability,"
"We know our products are built to last, and offering this level of coverage is our way of standing behind that quality so riders can trust their gear for the long haul."
The warranty is available only to the original purchaser and cannot be transferred to subsequent owners. Sena is encouraging customers to register products through its Motorcycles App to streamline any future claims process, although the company says registration is not required in order to maintain warranty rights.
It's an interesting move from the communications giant and one that could put pressure on rival brands to offer similar support, especially as intercom prices continue to creep ever higher.
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Simon (AKA Toad) has been working within the motorcycle industry for more than twelve years, and a member of the motorcyclist family since birth. Growing up around British-built single and twins, it was inevitable that a life on two wheels was on the cards, from a very early age!
