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COVID-19 questions answered by Triumph

Triumph has released a statement amid the COVID-19 crisis giving the answers to the most frequent questions

TRIUMPH Motorcycles has issued a statement giving owners and potential owners all they need to know about dealerships, new bike sales and warrantees amid the COVID-19 pandemic.

The times we find ourselves in at the moment are for most completely new and financially and emotionally testing. Aside from the worry that we feel for our friends, families and jobs, our next thought might be our bikes, our modes of transport and our outlet of energy for when all this is over.

If like many you have concerns over your Triumph’s servicing, finance status and warrantee, fear not, Triumph has made a list of the most commonly asked questions at this time and complied a handy list outlining the facts and what you should do if you need help.

1. ARE TRIUMPH DEALERS OPEN?

Many of our dealerships are currently closed, though some workshops remain open for essential maintenance, in line with Government guidance. Many dealers continue to be available to answer general enquiries via telephone, email or social media. Find contact details for your local dealer with our dealer locator.

2. MY BIKE NEEDS ESSENTIAL MAINTENANCE. HOW CAN I BOOK IT IN?
Some workshops remain open for essential maintenance for keyworkers, in line with Government guidance. Please check your local dealers’ service availability by telephone or by visiting their website. Find contact details for your local dealer with our dealer locator.

3. I HAVE A SERVICE DUE THAT HAS BEEN DELAYED- WILL THIS AFFECT MY WARRANTY?
Under current restrictions, we do not anticipate many of our customers will exceed the mileage intervals of the due service significantly. As a result, we have relaxed the servicing requirements for the time based services (1month/3month or annual based services) for your motorcycle without it affecting your warranty, providing the relevant service is carried out in a timely fashion once dealers reopen.

If you wish to discuss your situation further, or have any other warranty or service-related concerns, please email after.sales@triumph.co.uk.

4. I HAVE A POTENTIAL WARRANTABLE CONCERN WITH MY BIKE. WHAT HAPPENS IF MY WARRANTY EXPIRES BEFORE MY DEALER RE OPENS AGAIN?
For Motorcycles covered by the 24 Triumph warranty, customers who identify a fault with their Motorcycle whilst the warranty is still live should report this to their dealer, or our ourselves, via after.sales@triumph.co.uk. Providing this is done, we will look to process any claims in line with the terms and conditions of the warranty once dealers reopen.

For Approved Preowned Motorcycles, customers who identify a fault with their Motorcycle and who have a policy in force are advised to contact the warranty administrator on the number shown in their warranty booklet. Failure to do this may invalidate a claim.

The administrator will record the details of the fault and the customer will be able to progress the repair, once the repairer is able to diagnose the fault and schedule the work. We must advise customers that Motorcycles should not be ridden in an un-roadworthy condition. 

It is a requirement of the warranty that the Motorcycle follows the Triumph service schedule. During a period of lockdown we will offer a period of grace on this of two months or 2,000 miles.

5. WILL THE DELIVERY OF SPARE PARTS BE AFFECTED? 
Spare parts continue to be available, and  a number of dealers  are offering mail order services. Please check your local dealers’ parts availability by telephone or by visiting their website. Find contact details for your local dealer with our dealer locator.

For urgent parts requirements, or if you have any other warranty or service-related concerns, please email after.sales@triumph.co.uk 

6. CAN I BOOK A TEST RIDE?
Due to Government restrictions, we are not currently able to provide test rides. However, if you would like to register your interest, your local dealer will be in touch directly to arrange one as soon as restrictions are lifted.

7. I'VE SEEN AN OFFER ON YOUR WEBSITE, BUT I CAN'T VISIT A DEALER TO MAKE A PURCHASE. WILL OFFERS BE AVAILABLE ONCE DEALERS REOPEN?
We currently have a selection of offers available across a number of models within the range. To take advantage of these offers please contact your local dealer to discuss purchase options, as they may be able to facilitate a remote purchase* all offers are subject to the associated terms and conditions.

You can find contact details for your local dealer with our dealer locator

*It will not be possible to view a bike or book a test ride until restrictions have been lifted.

8. MY CIRCUMSTANCES HAVE CHANGED. WHAT OPTIONS ARE THERE REGARDING MY TRISTAR FINANCE PACKAGE?
There are a range of options to support customers through this time. Please visit our finance provider blackhorse for more information. 

9. IS COVID-19 GOING TO DELAY THE DELIVERY OF MY NEW BIKE?
Due to the closure of Triumph dealerships across UK & Ireland, there is likely to be a delay in the delivery or collection of new bikes scheduled during the period of government restrictions. Your dealer will contact you to confirm a revised delivery date as soon as the restrictions are lifted.

10. WHAT CAN I DO TO ENSURE THAT MY BIKE IS WELL MAINTAINED WHILE IN STORAGE?
This is the ideal time to give your bike some care and attention. In the first instance please follow the guidelines in your owners handbook, or for more information visit the motorcycle care section on our website. For any other questions, contact after.sales@triumph.co.uk

CONTACT:
If you have a question that has not been answered here, please try to contact your local dealer, many of whom are available to offer help and advice. 

You can find contact details for you local dealer with our dealer locator.

For technical enquiries, please contact after.sales@triumph.co.uk.

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