PHPKode helpdesk X is a powerful Web-based help desk software with an elegant support ticket system and a self-service customer support platform. agile, smart and convenient.
Free trial of the nice customer service software: http://www.phphelpdesk.org/online-demo/
For details you can check: http://www.phpnewsletter.org/
I recommend HappyFox ( http://www.happyfox.com) for your requirements. The tool has a clean interface and powerful automation features, which would certainly improve your efficiency in handling and solving customer requests. HappyFox has a strong reporting architecture which enables you to get the stats for closing calls. The knowledgebase feature in HappyFox helps you to solve customer queries. HappyFox is free for a 2 member team and economically priced for larger groups.
Manoj Sundar wrote (see)
I recommend HappyFox
I'd recommend not spamming old threads
We use Peregrine ServiceCenter, which seems to work quite well.
I know the feeling of trying to duck tape a help desk together with bits of scripts and applications. Eventually I just decided to try some of the new help desk systems on the market and found one that just work, no fuss. Its called FocalScope, and it is highly integratable and has excellent ticket/chat/call management. Their website is www.focalscope.com.
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