Cissbury... bunch of clowns. I have a thread somewhere on VD slagging them off. Their service standards are about as low as can be and that is from my own personal experience.
I bought a Respro hi-vis thing, waited months and had all sorts of bollocks with them, then they closed down and refurbed the shop, which apparently meant they couldn't honour their internet orders, and generally I found them to be shocking, clowns and liars. Then PayPal (their preferred online method) had issues and stopped them trading...
They will never again see a single hard earned penny of mine. 
Maybe you will be luckier. 